Stakeholder Engagement & Support
STATE OF FLUX
2014 GLOBAL SRM RESEARCH REPORT
76
Figure 2.6. The current level of supplier engagement and support for SRM– all respondents 2013 / 2014
Figure 2.7. The current level of supplier engagement and support for SRM – leaders / fast followers / followers
60%
60%
○ 2014 ○ 2013
○ LEADER ○ FAST FOLLOWER ○ FOLLOWER
50%
50%
40%
40%
30%
30%
20%
20%
10%
10%
0%
0%
STRONG& ACTIVE ENGAGEMENT & SUPPORT
MODERATE ENGAGEMENT
NEUTRAL
SOME RESISTANCE
STRONG RESISTANCE
STRONG & ACTIVE ENGAGEMENT & SUPPORT
MODERATE ENGAGEMENT
NEUTRAL
SOME RESISTANCE
STRONG RESISTANCE
© 2014 State of Flux
© 2014 State of Flux
Figure 2.8. The current level of supplier engagement and support for SRM – industry sector
○ STRONG & ACTIVE ENGAGEMENT & SUPPORT ○ MODERATE ENGAGEMENT ○ NEUTRAL ○ SOME RESISTANCE ○ STRONG RESISTANCE
60%
50%
40%
30%
20%
10%
0%
FINANCIAL SERVICES
MANUFACT URING
OIL AND GAS
FOOD AND BEVERAGES
IT / HIGH TECH
UTILITIES
PUBLIC SECTOR
HEALTH CARE
PROFESSIONAL SERVICES
AUTO MOTIVE
© 2014 State of Flux
SUPPLIERS AS STAKEHOLDERS
An industry sector comparison for supplier engagement and support reveals once again that automotive are more established with their supplier base, followed by IT / high tech and financial services ( figure 2.8 ). The sectors experiencing the most supplier resistance are professional services, health care and financial services.
Suppliers are not always regarded as stakeholders, but clearly their engagement and support is vital. Supplier engagement and support as reported by all companies is examined in figure 2.6 and looks to be at about the same level as in 2013 with just over 80% reporting a minimum of moderate support. The leader, fast follower and follower feedback contained in figure 2.7 shows that supplier engagement and support is stronger, with 96% of leaders reporting at least moderate support.
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