PEOPLE
Training demand outstrips supply for the three most important SRM skills The skills most important for effective supplier management, ranked.
Most improvement required
Training delivered
20%
40%
60%
0%
Communication
Strategic thinking
Influencing skills
Commercial and contractual expertise
Cross functional working
Trust building
Market and category knowledge
Change management
Leadership
Facilitation skills
Negotiation skills
Problem solving
General product / service knowledge
Project management
Understanding the sales and key account management process
Note: SRM skills are listed in order of importance according to respondents
Deep product / service knowledge
2019 GLOBAL SRM RESEARCH REPORT
61
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