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Since 2012, SCC has implemented a number of processes which have helped to formalise the relationship and encourage a more collaborative way of working. 1. Review meetings Quarterly contract review meetings between strategic leads internally, and annual director level meetings with Care UK, ensure that the contract remains effective and that there is an established communications channel. 2. Inspections and information sharing Inspections now take place which identify areas of best practice and areas for improve- ment to help Care UK more effectively manage the contract. Data gathering and information exchange are underway between SCC and Care UK. In addition, a shared risks and issues log means that both parties can work collaboratively and identify areas of improvement. 3. Improvement in reporting Quarterly reporting on quality has been introduced and implemented across the seven care homes. Throughout this change process SCC have involved Care UK at every step, and both parties have worked hard to resolve issues and implement change as effectively and efficiently as possible. “A good solid working relationship has been established with SCC. It has created an open and transparent partnership and a solid foundation to continually drive improvements and efficiencies, and deliver best quality care.”
– care uk’s regional director
CONCLUSION One year on, SCC is already beginning to see the benefits of actively managing its supplier relationship and is able to see where further value can be achieved. Better engagement, structure and information from both sides will support the relationship over the lifecycle. It will enable both parties to ensure that the contract delivers best value for the users of the service and the residents of Surrey.
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