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These were based on adopting key elements of a holistic supplier relationship management approach.
Create a strong relationship with Care UK to identify opportunities for mutual benefit
STRATEGIC MANAGEMENT
SRM
CONTRACT MANAGEMENT
PERFORMANCE MANAGEMENT
Introduce robust performance management for FM services
Revise agreement to embed effective KPIs
Establish effective risk management by monitoring financial performance and benchmarking
Develop a formal contract management framework - appropriate to the size, value, risk and duration
Drive continuous improvement by identifying contract and process efficiencies
These recommendations were accepted, and SCC and Care UK set about putting in place some fundamental elements of SRM.
Delivering additional value Opportunities for efficiencies within the contract were identified, particularly around improved management of respite care admission and discharge processes, and increased attend- ance at the day care facilities.
Governance and process SCC understood the importance of having a formal contract management framework with defined expectations. It was made a priority to develop a stronger relationship at operational, stra- tegic and executive levels.
Robust contract management and performance management It was important to ensure that contractual obligations were being met and the clauses in the agreement were appropriate
within a formal contract management framework.
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