2015_Global SRM Research Report - Supplier Relationships

Good supplier relationship management contributes to between 30 – 70 per cent of a company ’ s gross profit

Finally , it is worth noting that companies do not need to build great

relationships with all their suppliers . Our advice is that firms should

concentrate their attention on those suppliers whose role is critical

to their own success . However , others , even those suppliers with

whom dealings are transactional , should be treated in a trusting

manner . The bottom line is that any company that wants to improve

its profitability would be well advised to put effort into working with

its suppliers in a manner that is commensurate with the supplier ’ s

importance .

Dr Henke is president of consultancy Planning Perspectives , Inc , a

professor of marketing in the School of Business Administration at

Oakland University in Rochester , Michigan , and a research fellow at

the Center for Supply Chain Management , Rutgers University , New

Brunswick , New Jersey .

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