SUPPLIER VIEW
WHAT SUPPLIERS WANT
To secure the commercial advantages of a strong
relationship withsuppliers , companies first need to address
the barriers they themselves have put in place
On average , State of Flux conducts one or two Voice of the Supplier
( VoS ) studies for clients every month – that ’ s more than 1 , 200
different suppliers in the past two years . These give us a unique
insight into industries as varied as the automotive , financial services
and food and drink industries . From this work we have identified a
number of consistent themes that exist across sectors and that send
a powerful message to business leaders .
It is also worth pointing out that many leading companies conduct
their VoS studies to increase mutual understanding and ensure that
they are remaining customers of choice . Such VoS studies have
three key uses : they enable the company to assess whether it is
operating in a way that gets the best out of its relationships with
suppliers and whether there are any gaps that threaten its standing
as a customer of choice ; they can add suppliers ’ perspectives to any
business case being made for change or investment ; and they can
position the customer as one that is prepared to listen and engage .
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