CASE STUDY / ZURICH
PEOPLE / ADVERT
The supplier relationship management learning and certification programme Have you defined SRM roles and responsibilities? Updated procurement and the businesses job descriptions? Undertaken competency assessments and have a structured training programme? Are your SRM skills and behaviours aligned and consistent? State of Flux’s people and skills support helps you define, align and embed roles, skills and behaviours. The State of Flux SRM training programme helps you to develop your team, stakeholders and suppliers to achieve maximumbenefit from your relationships.
skills will be part of the job requirements as Zurich recruits more procurement professionals in category management roles, and in the long term they will become responsible for supplier relationships. The procurement team is also using SRM as a way to improve relationships with critical suppliers where the relationship is seen as degraded, with positive results. In total, Zurich is now running ten SRM programmes globally. Competing procurement priorities can make it difficult to implement all the recommended phases of SRM. But Zurich has found using people as the foundation can produce results, and provide a platform for future success.
advice and ensured meetings were booked. Stewart’s team ran workshops with both stakeholders and vendors and followed up to make sure everyone was comfortable with the process. Responsibility for day-to-day management of relationships, within the framework, has been handed back to the stakeholder teams. Stewart says procurement will replicate SRM across several global categories including professional services, marketing, real estate and facilities management. But it is a gradual process.
SRM becomes element in recruitment
Progress on SRM is hampered by the technical transformation to a new P2P supplier and the insourcing of procurement skills following the end of the outsourcing arrangement. But SRM
Get in touch to find out more about our SRM certification programme or for help with organisation design and competency assessment.
The IACCM and State of Flux accredited supplier relationship management programme supports the journey to individual and organisational excellence in SRM.
+44 (0)2078 420 600 enquiries@stateofflux.co.uk www.stateofflux.co.uk
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2018 GLOBAL SRM RESEARCH REPORT
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