Executive summary
STATE OF FLUX
2014 GLOBAL SRM RESEARCH REPORT
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TTTTTTTTTTTTTU EXECUTIVE SUMMARY
This is our sixth annual SRM report and the survey this year attracted responses from over 500 companies globally, across more than 20 industry sectors. This is an increase of more than 30% on last year, showing interest in SRM is high.
In addition to examining the broad range of feedback on the development of SRM practice, this year’s report also contains features on the journey to customer choice and how luxury brands approach supplier relationships. As per previous years, the research and analysis is based on our six pillars of SRM best practice and maturity model, allowing us to identify three benchmarking groups of companies: leaders, fast followers and followers.
SRM MATURITY IN 2014
Global research.
500+ companies have responded to the survey. 20+ industry sectors have been represented. 6 years of SRM research.
This year’s results reveal a picture of steadily improving capability and progress. Of the companies identified as leaders in 2013, most would only be featuring in the fast followers group this year had they not improved their capability. The gap between leaders, fast followers and followers is widening, and is increasingly defined by the value being realised. The leading companies are demonstrating better alignment to business objectives and increased benefits. Their investment in SRM is resulting in more collaborative and open supplier relationships. The maturity profile across the six pillars of SRM best practice remains much the same as last year, with the exception of people and skills where all three benchmark groups report stronger practices. Many companies believe they have strengthened their governance and process capabilities. However, we believe this pillar should encompass robust performance, contract and risk management. Feedback on these processes highlights this is an area requiring urgent attention. Information and technology remains the area where the most improvement is required.
30% more buy side company responses attracted in 2014
454 BUY SIDE COMPANIES
○ 2014 ○ 2013
314 BUY SIDE COMPANIES
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