STATE OF FLUX
2014 GLOBAL SRM RESEARCH REPORT
Contents 3
TTTTTTTU CONTENTS
4
EXECUTIVE SUMMARY
121
PEOPLE & SKILLS
10
INTRODUCTION
135
ARTICLE: THE PEOPLE AND SKILLS AGENDA
11
SIX PILLARS OF SRM, BENCHMARKING & MATURITY MODEL EXPLAINED
142
CASE STUDY: BBC
145
INFORMATION & TECHNOLOGY
17
LUXURY BRANDS' APPROACH TO SRM
161
ARTICLE: THE JOURNEY TO BEST-IN-CLASS SRM TECHNOLOGY ENABLEMENT
25
CURRENT STATE OF SRM
33
ARTICLE: BACK TO BASICS – SRM OR SPM
165
CASE STUDY: LV=
171
RELATIONSHIP DEVELOPMENT & CULTURE
37
CASE STUDY: ASTRAZENECA
41
ARTICLE: WHY DO PUBLIC SECTOR SUPPLIER RELATIONSHIPS SEEM SO ACCIDENT PRONE?
187
CASE STUDY: FIRSTGROUP
192
ARTICLE: WHAT CAN SRM DO FOR A 21ST CENTURY BPO?
43
BUSINESS DRIVERS & VALUE
195
CONCLUSIONS & CALL TO ACTION
57
EXTENDED FEATURE: AN INDUSTRY SECTOR PERSPECTIVE
197
GUEST ARTICLE: ADVANCING THE RESPONSIBLE PROCUREMENT APPROACH BY WORKING MORE COLLABORATIVELY WITH SUPPLIERS
63
ARTICLE: THE JOURNEY TO CUSTOMER OF CHOICE
71
STAKEHOLDER ENGAGEMENT & SUPPORT
200 OUR PARTNERS
203 ABOUT THE RESEARCH
81
CASE STUDY: DAIRY CREST
205 ABOUT US
85
ARTICLE: IT’S ABOUT THE SUPPLIER EXPERIENCE
206 LIST OF CHARTS
90
SELL SIDE PERSPECTIVE
97
CASE STUDY: PREMIER FOODS
101
GOVERNANCE & PROCESS
118
ARTICLE: EAUCTIONS & SRM – ARE THEY MUTUALLY EXCLUSIVE?
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