STATE OF FLUX
2014 GLOBAL SRM RESEARCH REPORT
INFORMATION & TECHNOLOGY 149
Figure 5.2. Technology being used to enable and support SRM – industry sectors
60%
○ SIGNIFICANTLY ○ MODERATELY ○ NOT MUCH ○ NOT AT ALL ○ DON’T KNOW
50%
40%
30%
20%
10%
0%
FINANCIAL SERVICES
MANUFACT URING
OIL AND GAS
FOOD AND BEVERAGES
IT / HIGH TECH
UTILITIES
PUBLIC SECTOR
HEALTH CARE
PROFESSIONAL SERVICES
AUTO MOTIVE
© 2014 State of Flux
Figure 5.4. The effectiveness of technology being used to enable and support SRM – leaders / fast followers / followers
Figure 5.3. The effectiveness of technology being used to enable and support SRM– all respondents 2012 / 2013 / 2014
0% 10% 20% 30% 40% 50% 60% 70% 80%
60%
Very poorly Poorly Adequately Very strongly ○ LEADER ○ FAST FOLLOWER ○ FOLLOWER
○ VERY STRONGLY ○ ADEQUATELY ○ POORLY ○ VERY POORLY
50%
40%
30%
20%
10%
0%
ADEQUATELY VERY STRONGLY
POORLY
VERY POORLY
2014
2013
2012
© 2014 State of Flux
© 2014 State of Flux
When this second question is viewed in terms of how good support from technology equates to mature SRM, the gap between leaders and followers is again evident ( figure 5.4 ). A much higher proportion of leaders and fast followers have at least adequate support from technology. With the benefits of automation being available, it is still curious why information and technology has not had a greater adoption.
Industry sectors more likely to be using technology to enable their SRM activity are automotive, professional services and IT / high tech. We believe the relatively high level of recorded usage in the public sector to be mostly contract management systems. The second of our three areas of enquiry takes responses from those companies that are using technology to some extent, and asks them to assess how well that technology is supporting their SRM activities and goals. Here we see a slight improvement over previous years, with an increase in the proportion of respondents reporting that technology adequately supports their SRM efforts, while the proportion saying they get strong support remains at a very low level ( figure 5.3 ). There has also been a reduction in the number of respondents frustrated at the very poor support they receive from technology, from 20% in 2013 to 10% this year.
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