INFORMATION & TECHNOLOGY
STATE OF FLUX
2014 GLOBAL SRM RESEARCH REPORT
146
TTTTTTTTTTTTTTTTTTU INFORMATION & TECHNOLOGY
Pillar executive summary
As in previous years, information and technology continues to be one of the biggest challenges faced by businesses in delivering their SRM programmes.
As in 2012 and 2013, supplier performance data remains the number one piece of information shared between suppliers and companies. Across all areas leaders share more information with their key suppliers than other organisations. The top four benefits of having effective supplier management technology in place are: ö ö Information management, sharing and reporting (69%) ö ö Supplier performance improvement (68%) ö ö One place to manage suppliers (68%) ö ö Supplier management oversight (62%) When technology is deployed, SRM benefits of 2% to 4% are being delivered as a minimum. Risk management, innovation, relationship and CSR enablement deliver incremental benefits.
Information and technology remains the lowest performing area across all pillars with leaders, fast followers and followers all in the developing phase, while all other respondents are ‘undeveloped’. Both leaders and fast followers are three times more likely to be making significant use of technology – providing a compelling reason to consider technology enablement. The lack of required functionality, disparate systems and accessibility are some of the key reasons for poor adoption. Performance management and contract management are core areas enabled by technology, however only 9% of respondents have over six key areas of supplier management enabled by technology. Leaders and fast followers are three times more likely to have technology in place to manage relationships, innovation and corporate social responsibility / sustainability, i.e. delivering differentiation.
Powered by FlippingBook