2014 Global SRM Research Report - Customer of choice

PEOPLE & SKILLS

STATE OF FLUX

2014 GLOBAL SRM RESEARCH REPORT

124

Figure 4.0. SRMrecognised and defined as a specific role – all respondents

Figure 4.1. SRM recognised and defined as a specific role – leaders / fast followers / followers

3% DON’T KNOW

0% 20% 40% 60% 80% 100%

○ YES ○ NO ○ DON’T KNOW

DON'T KNOW NO YES

48% NO

52% YES

LEADER

FAST FOLLOWER

FOLLOWER

© 2014 State of Flux

Figure 4.2. SRM recognised and defined as a specific role – industry sectors

○ YES ○ NO ○ DON’T KNOW

0% 10% 20% 30% 40% 50% 60% 70% 80%

FINANCIAL SERVICES

MANUFACT URING

OIL AND GAS

FOOD AND BEVERAGES

IT / HIGH TECH

UTILITIES

PUBLIC SECTOR

HEALTH CARE

PROFESSIONAL SERVICES

AUTO MOTIVE

© 2014 State of Flux

SRM AS A ROLE

From an industry perspective, you are far more likely to come across a clearly defined SRM role in the financial services, oil and gas, healthcare or automotive sectors than in the manufacturing, utilities or public sector.

Over the six years since we started our SRM research, we have been watching the development of the SRM role in organisations ( figure 4.0 ). We have seen a steady, if not spectacular, increase in the number of companies taking at least the first step in recognising the SRM role as one that is distinct and different from the more traditional procurement and supply chain management roles. This year we see that progress maintained with, for the first time, more than half the respondents reporting that the role is defined in their organisation. What is evident is that the SRM leaders are far more advanced in this area, with more than eight in ten reporting that the role is clearly defined and recognised ( figure 4.1 ). The fast followers are also approaching this level, with followers at six in ten.

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