2023 GLOBAL SRM RESEARCH REPORT
ACADEMIC INTERVIEW: SUPPLIER STRESS
12
Causes of microstress The full table can be seen in The MicroStress Effect
Microstresses that drain your personal capacity
What is it
Example
Optimise your third-party risk management approach Businesses need to harness data, leverage technology, and deploy expertise to manage an increasingly complex supply chain risk landscape.
Unpredictable behaviour from a person in authority
Sudden shifts in work requests, performance expectations or mood from people in power
A boss who praises you on Friday, but fires off an impatient email by Saturday night
Surge in responsibilities at work or home
Unexpected or new tasks that overwhelm not because you can’t do them but because the ‘collaborative footprint’ required to get them done makes the work feel exponential
You’re asked to lead a new task force at work that spans departments or your aging parent requires a hospital visit and consultation with doctors
Microstresses that deplete your emotional reserves
What is it
Example
Confrontational conversations
Discussing differences of opinions or differing needs with someone who you rely on who may not be open to your perspective
Communicating to a direct report that they need to step up their performance or resolving misalignment with a colleague from another department Two managers are in a subtle power struggle, leaving you feeling like you have to tread carefully to not step on political landmines just trying to get your work done
Political maneuvering
Feeling caught between hidden agendas or trying to navigate situations that affect you without having a chance for input
Microstresses that challenge your identity
What is it
Example
Stakeholders, shareholders, and regulators are increasingly explicit about their expectations of decision makers to be equipped with accurate and timely information about their supply chain risk. Businesses must seize the opportunity within their supply network whilst managing the risk from this extended enterprise. Dynamic management is required across a wide range of risk domains:
Pressure to pursue goals out of sync with your personal values
Feeling pressured to do something that makes you feel uncomfortable or distant from the person you set out to be in your career Events, behaviours or work requests that make you feel unqualified, like an impostor or not able to control your world
Succumbing to revenue pressure and over-selling a product’s features because of performance expectations cascading down the organisation Your role at work in a three- dimensional matrix feels impossible to keep up with, leaving you constantly focused on what balls you can drop, rather than how to excel; or you get a call from your child’s school about their misbehaviour, which makes you feel like a bad parent
– Data management – Legal & regulatory compliance – Operational maturity – ESG
Challenges to your sense of self- confidence, worth, or control
– Operational resilience – Continuity and recovery – Cyber security
– Geo-political KY3P® by S&P Global has a unique combination of best-in-class data, award-winning end-to-end technology, and third-party risk management expertise to provide customers with the insight to anticipate and manage the ever-changing third-party risk landscape. At KY3P, we help your business gain valuable knowledge to navigate third-party risk and build better supplier relationships. To learn more, visit us at: www.spglobal .com/KY3P
“If you can identify where problems are repetitive or constantly bumping up and causing problems, that’s where you need to focus.”
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