Phase 3 - People Engagement Stakeholder Engagement and Responsibilities
Quarterly
Bi annual
to discuss commercial, and performance outcomes to contracted targets and identify themes.
Facilitate an aligned business strategy, risk strategy, innovation and value creation
Heads of Business, Contract Managers
Supplier Relationship Management
Executive Relationship (GM)
Supplier Relationship Mgr (Joanna or Evan)
Contract Governance
Key responsibilities: • Manage supplier service delivery and strategy. • Point of escalation from operational/performance level. • Maintain oversight of contracts and manage obligations. • Work with supplier to facilitate performance improvement and value opportunities
Key responsibilities: • Organise & chair Strategic Governance Meetings . • Provide SRM guidance, tools and techniques • Own the SRM process tools, templates and documentation • Identify SRM process improvements • Consolidate relevant SRM information from the business
Key responsibilities: • Executive accountability for the Supplier Relationship • Participate in Strategic Governance Meetings
Monthly performance management
Other Attendees: Head of Business, Senior Vendor Mgt
Initiative Management
Other Attendees: Operational Managers, SMEs
Monthly
Ad-Hoc Throughout the year
to review, discuss and manage performance outcomes to contracted targets
Driving specific project initiatives with defined outcomes and timelines
Project & Operational Management
Supplier Relationship Mgr (Joanna or Evan)
Initiative Working Group (Appointed by GM)
Contract Manager,
Key responsibilities: • Follow up with initiative working groups, ensure objectives based on agreed strategic themes are on track • Report back status of initiatives to Strategic Governance Meetings .
Key responsibilities: • Execute initiatives endorsed by Executive Relationship owners
Key responsibilities: • Participate in monthly performance reviews • Monitor performance metrics • Performance gap analysis and action plan development • Review risk, and compliance checks
Driving specific project initiatives with defined outcomes and timelines Weekly/As Required
Project Manager (Ad-hoc / Project Specific)
Key responsibilities: • Manage supplier day to day throughout project to ensure services are delivered to agreed Milestones
Other Attendees: Operational Managers, SMEs
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Other Attendees: Operational Managers, SMEs
In business owner
Support for business
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