VALUE
A little less than half of organisations have a value proposition Companies that have documented a clear value proposition for SRM (all companies)
Risk management and cost reduction are the greatest drivers for SRM The most important business drivers for SRM in the next 12 months (all companies)
Risk management/reduction
47% Yes 45% No 8% Don’t know
57%
Cost reduction/avoidance
56%
Improving your internal/end customer experience 31%
More supplier innovation 28% Service level improvement 28%
Snapshot analysis
In 2018, supplier innovation was among the top three business drivers for SRM. By 2019, it had been replaced by improving the experience for both internal and external customers, cited by 31% of respondents. It is a sign that organisations are becoming more customer- focused, but their plans have yet to fully bear fruit. Only 22% of organisations gain the non-financial benefit of improving internal/end customer experience.
2019 GLOBAL SRM RESEARCH REPORT
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