77
Figure 3.13. Customer contract management in place – sell side
A sell side perspective
67%
% OF KEY SUPPLIERS WITH ROBUST CONTRACT MANAGEMENT IN PLACE
Interestingly, suppliers regard the effectiveness of contract and perfor- mance management carried out by their customers, to be far more robust. The adjacent results clearly show that suppliers believe contract and performance management is in place. This suggests that suppliers regard the contract and performance management processes to be more effective than the buy side.
22%
12%
YES
NO
DON'T KNOW
It should be remembered that sell side respondents are not necessarily talking about the same customers as are included in our buy side survey.
Figure 3.14. Customer performance management in place – sell side
61%
% OF KEY SUPPLIERS WITH ROBUST CONTRACT MANAGEMENT IN PLACE
29%
10%
YES
NO
DON'T KNOW
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