3
TABLE OF CONTENTS
FOREWORD
1
CONTRIBUTORS
2 4
EXECUTIVE SUMMARY
INTRODUCTION
7
SIX PILLARS OF SRM, BENCHMARKING & MATURITY MODEL
8
CURRENT STATE OF SRM
14 25
Article: TOP FIVE TRENDS TO IMPACT PROCUREMENT
BUSINESS DRIVERS & VALUE Case study: PROCTER & GAMBLE
28
41
Article: DOES THE INNOVATION YOU RECEIVE FROM SUPPLIERS DEMONSTRATE YOU ARE A CUSTOMER OF CHOICE?
45 48 50 57 63
Case study: NHS SUPPLY CHAIN
STAKEHOLDER ENGAGEMENT & SUPPORT
Case study: EASTMAN CHEMICALS
Article: WHAT DO YOUR SUPPLIERS REALLY THINK?
GOVERNANCE & PROCESS
66
Article: RISK – IS IT TIME TO BRING SUPPLY CHAINS HOME?
79
Case study: LV=
82 86
Article: IS AUSTRALASIA READY FOR SRM?
PEOPLE & SKILLS
92
Case study: KELLOGG’S
101
Article: IS CSER STILL ON THE BUSINESS AGENDA?
105
INFORMATION & TECHNOLOGY
110
Article: SRM TECHNOLOGY – ACHIEVING A CLEAR LINE OF SIGHT
119
Case study: SAINSBURY’S
124
RELATIONSHIP DEVELOPMENT & CULTURE
128
Case study: SURREY COUNTY COUNCIL
141
Article: SRM – NO LONGER A ZERO-SUM GAME
146
CONCLUSIONS AND CALL TO ACTION
149 152 154 156 158
ABOUT THE RESEARCH
OUR PARTNERS
ABOUT STATE OF FLUX AND STATE OF FLUX TECHNOLOGIES
LIST OF CHARTS
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