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STATE OF FLUX SRM INDEX
This index has been developed to help companies quickly and easily understand where they are ranked against the SRM maturity model.
› › 0-1.5 Undeveloped › › 1.5-3.0 Developing › › 3.0-4.5 Established › › 4.5-6.0 Advanced
The SRM index is a scale of 0 to 6 and correlates to the maturity model as shown below. An index score is calculated based on the self assessed responses received to specific questions within our 2013 SRM survey. These questions are selected to reflect what organisations are actually doing and experiencing, and are weighted to reflect their importance to effective SRM. Scores are calculated for each of the six pillars of SRM and the SRM index is the average of all six. 2013 SRM index In preparation for this year’s report, we applied the newly created SRM index to last year’s leaders and followers group in order to establish an easy to understand baseline against which this year’s results could be compared. As you can see, the leaders average has moved positively on the index scale by 0.3 to 3.8 . The area with the most noticeable improvement being governance and process. From this we can conclude that govern- ance and process, including more stable operating models, are becoming embedded and treated as business as usual. The average for followers has increased by 0.8 to reach 2.8 . The biggest area of improvement is again governance and process, followed by information and technology, and relationship development and culture.
SRM MATURITY MODEL
6.0
ADVANCED
4.5
3.8 2013 LEADERS 2.8 2013 FOLLOWERS 2.0 2012 FOLLOWERS 3.5 2012 LEADERS
ESTABLISHED
3.0
DEVELOPING
1.5
UNDEVELOPED
BUSINESS DRIVERS & VALUE
STAKEHOLDER ENGAGEMENT & SUPPORT
GOVERNANCE & PROCESS
PEOPLE & SKILLS
INFORMATION & TECHNOLOGY
RELATIONSHIP DEVELOPMENT & CULTURE
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