137
Collaborative Collaboration has become almost the watchword of SRM. To the point that is often used as the main way to differentiate SRM from contract and performance management. Collaboration is a two way process, therefore the question regarding the frequency of collaboration was asked of both the sell and buy sides. The results again show a close correlation between both sides – the sell side being slightly more upbeat.
Figure 6.13. How frequently collaboration takes place – buy side / sell side
■ BUY SIDE ■ SELL SIDE
19%
ALWAYS BUSINESS AS USUAL
23%
38%
OFTEN
42%
31%
OCCASIONALLY
29%
9%
RARELY
3%
0%
NEVER
2%
2%
DON'T KNOW
2%
AN INDUSTRY SECTOR PERSPECTIVE From an industry perspective, the survey reveals that IT/ high tech and manufacturing companies are most likely to be collaborating with suppliers often , compared to finan- cial service and utilities were collaboration takes place less frequently / .
Figure 6.14. How frequently collaboration takes place – industry sector
1
2
■ FINANCIAL SERVICES ■ FMCG / CPG ■ IT / HIGH TECH ■ MANUFACTURING ■ OIL AND GAS ■ UTILITIES
50%
40%
30%
20%
3
10%
0%
ALWAYS BAU
OFTEN
OCCASIONALLY
RARELY
NEVER
DON'T KNOW
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