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The majority of leaders are using information and technology systems in relation to SRM in some form , indicating a clear linkage between leaders and their adoption of infor- mation and technology solutions. While leaders have slightly better support from their systems, still 45% report that support provided by their systems is poor .
Figure 5.3. Degree to which IT systems are being used to support SRM activities – leaders and followers
Figure 5.4. How well current IT systems are supporting SRM – leaders and followers
■ LEADER ■ FOLLOWER
■ LEADER ■ FOLLOWER
1
SIGNIFICANTLY
VERY STRONGLY
MODERATELY
ADEQUATELY
2
NOT MUCH
POORLY
NOT AT ALL
VERY POORLY
DON'T KNOW
0% 10% 20% 30% 40% 50%
0% 10% 20% 30% 40% 50% 60%
An industry perspective At an industry level, FMCG companies are the most likely to be using systems, followed by manufacturing and financial services. Interestingly, IT / high tech companies appear to be the least likely to be using information and technology to support their SRM activities.
Figure 5.5. Degree to which IT systems are being used to support SRM activities – industry sector
■ FINANCIAL SERVICES ■ FMCG / CPG ■ IT / HIGH TECH ■ MANUFACTURING ■ OIL AND GAS ■ UTILITIES
50%
40%
30%
20%
10%
0%
SIGNIFICANTLY
MODERATELY
NOT MUCH
NOT AT ALL
DON'T KNOW
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