STATE OF FLUX
04
Social distancing requirements
Key question > Are you able to physically meet with or visit the supplier? How are you going to communicate and interact in the future? > How will you audit supplier performance and risks? > What plans are in place to provide visibility of what’s going on? > Can you trace all the contacts within your suppliers to mitigate outbreak risks?
Recommendation > Use technology as an alternative to face-to- face engagement. > Provide supplier management training to business stakeholders and suppliers. > Use supplier management technology for contact management and tracing of your supplier’s personnel.
05
Port and airport closures (operating at skeleton operational levels)
Key question > Where are your key points of supply chain disruption? Who is managing them - you or your suppliers? > Who is responsible for finding alternative transportation and supply chains? How will you get priority for your products and services? > How are you going to achieve more visibility into the supplier and their supply chain?
Recommendation > Ask selected suppliers to map their key supply chains (using the segmentation criteria previously mentioned). > Put in place a plan and treatment strategy for key supply chain, logistics and transport suppliers.
06
Risk of spreading coronavirus via physical products
Key question > Do you know who is responsible for the risks? What checks are being done throughout the supply chain? > What do the contract clauses cover? How big is your exposure?
Recommendation > Review key suppliers contracts for risk exposure. > Map areas of responsibility and obligations. > Track key risks, actions and activities.
07
Demand Shocks
Key question > Do you know which products or services there will be limited availability on? > Do you know if you are a customer of choice for your key suppliers? How are you measuring it?
Recommendation > Understand if you are a customer of choice by conducting a Voice of the Supplier research exercise across your strategic or key suppliers. > Review each strategic and key suppliers account plans and put in place joint account plans for those suppliers.
6
COVID-19 SAFE SUPPLIER OPERATING STANDARD PART ONE
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