TABLE OF CONTENTS
FOREWORD
01
TABLE OF CONTENTS
03
EXECUTIVE SUMMARY
04
LIST OF CHARTS
06
INTRODUCTION
09
SECTION 1: PROCUREMENT GOVERNANCE
13
What good Procurement Governance looks like
22
Case study - Starbucks Coffee Company
24
SECTION 2: CATEGORY MANAGEMENT
27
Spend Management
29
Contracts Management
34
Supply Chain Risk Management
38
What good Category Management looks like
46
Case study - Aluminium of Greece
47
SECTION 3: SUPPLIER MANAGEMENT
49
What good Supplier Management looks like
57
Case study - Sanofi
58
SECTION 4: BUYING MANAGEMENT
61
Sourcing Management
62
Contract Management
66
Procurement-to-Pay Management
69
What good Buying Management looks like
71
Case study - Papastratos, an affiliate of Philip Morris International
72
ADOPTION OF TECHNOLOGY
74
PROCUREMENT IN THE ECONOMIC CRISIS
76
CONCLUSIONS
78
RECOMMENDATIONS AND NEXT STEPS
80
HOW CAN STATE OF FLUX HELP?
82
APPENDICES
84
Appendix 1: About the Research
85
Appendix 2: Contributors
87
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