2015_Global SRM Research Report - Supplier Relationships

BOARD - LEVEL PERSPECTIVE

SUPPLIER RELATIONSHIPS : A KEY TOOL

Technology is making it easier for company bosses to

see thecritical value of their supplier relationships

Business leaders are facing a new industrial revolution .

Technological innovation is changing the world at a speed not seen

in generations and in ways that have the potential to entirely

reshape business as we know it . Chief executives must ensure that

they know exactly what tools they have at their disposal to compete

effectively now and in the future .

One of the most powerful tools available to businesses – yet one

that is not always visible at board level – is a strong relationship with

their key suppliers . My experience turning around The Monarch

Group between 2011 and 2013 showed me that companies have far

more to gain from creating a true partnership with suppliers than

from engaging in an old - style master – servant relationship . In our

case it allowed us to take out £ 52 million of annualised cost ,

representing around 12 % of the discretionary cost base , over just

two years . This was not achieved in one fell swoop but through

thousands of incremental improvements that were achieved by us

working in partnership with our suppliers . It also meant recruiting

skills into the group that resonated with this approach .

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