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This lack of investment is particularly serious , given that 46 % of
respondents believe that their organisation needs to improve
strategic thinking , 41 % say cross - functional working skills need to get
better and 37 % say communication skills need attention . This is
especially shocking given that a lack of people with the requisite
skills is seen as the second - biggest barrier preventing progress in
SRM . In other words , this failure to invest in training is having a direct
impact on performance , which in turn may limit the value that SRM
brings .
On the other hand , leading companies such as Procter & Gamble
are reaping the rewards of comprehensive , well - structured training
programmes . The fast - moving consumer goods business , the
world ’ s biggest manufacturer of household and personal care
products and a leader in SRM , ensures that its staff have the
technical and business skills that they need . “ Successfully managing
supplier relationships takes great listening and communication skills ,
strong strategic thinking and analytical skills , leadership and
influencing skills , and even project management skills ,” explains
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