One example that neatly illustrates how the procurement function is
connecting its key suppliers to the business comes through the
Innovation Factory . This Novartis approach was developed to
leverage a 360 - degree viewpoint from in - house and external
experts to address patient and brand challenges . “ Involving diverse
parties allows us to secure the best and brightest brains to work
challenges into innovative solutions ,” Holmes explains .
Suppliers benefit from the SP & I approach through improved
understanding of the company , which in turn helps them to see new
opportunities to grow their own businesses while at the same time
supporting achievement of Novartis goals . “ A relationship needs to
go both ways . There has to be a balance of benefits .”
Getting to this point required a clear strategy and sponsorship from
the highest levels . But it was having the right people with the right
mentality across the business – not just in procurement – that was
key , says Holmes . It also required flexibility and openness to change ,
he adds . “ You need a good process as an anchor , but you shouldn ’ t
get hung up on it . You need to be willing to burn it down and start
again as often as you need to .”
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