It is worth pointing out , however , that over the past seven years the
benefits , both ‘ soft ’ and ‘ hard ’, that have been secured by the
companies leading the way in SRM have continued to increase –
meaning these companies are pulling away from those lagging
behind . In other words , the gap is big and getting bigger .
Soft benefits are hard to measure
This combination of direct financial benefit and longer - term value
creation presents a striking picture , but some leadership teams still
struggle to recognise the contribution that SRM can make to their
organisation ’ s success : only 40 % of respondents believe that their
organisation ’ s executive team can articulate the value SRM brings .
Only slightly more say that their chief procurement oficer ( CPO ) can
do this , while more than a third of SRM teams suggest that they
cannot .
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