Sell SIde perspective
STATE OF FLUX
2014 GLOBAL SRM RESEARCH REPORT
92
Figure C. Types of benefits provided by the sell side to the buy side companies that have SRMprogrammes – sell side
OTHER (PLEASE SPECIFY) NONE FIRST REFUSAL ON INNOVATIONS IMPROVED ACCESS TO MARKET INTELLIGENCE PRIORITY ACCESS TO SCARCE MATERIALS AND / OR MANUFACTURING CAPACITY PRIORITY ACCESS TO YOUR BEST PEOPLE AND RESOURCES PREFERENTIAL PRICING INCREASED WILLINGNESS TO INVEST INCREASED WILLINGNESS TO ACCEPT AND MANAGE RISK COLLABORATIVE PROBLEM SOLVING PROACTIVE IDEAS FOR CONTINUOUS IMPROVEMENT GENERAL INCREASED COMMITMENT ('GOING THE EXTRA MILE') SENIOR MANAGEMENT COMMITMENT / SUPPORT IMPROVED ACCOUNT MANAGEMENT
0% 10% 20% 30% 40% 50% 60% 70% 80%
© 2014 State of Flux
Figure D. Proportion of customers (with SRM programmes) requesting feedback on how they are perceived as a customer – sell side
50%
40%
30%
20%
10%
0
YES MORE THAN HALF
YES LESS THAN HALF
NO
DON'T KNOW
© 2014 State of Flux
© 2014 State of Flux
Figure E. Relationship attributes valued by sell side companies – sell side
0% 20% 40% 60% 80% 100% 1.2
○ HIGHLY VALUED ○ SOMEWHAT VALUED ○ LITTLE VALUE ○ NO VALUE
© 2014 State of Flux
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