2014 Global SRM Research Report - Customer of choice

STATE OF FLUX

2014 GLOBAL SRM RESEARCH REPORT 

ARTICLE 65

This model, based on Porter five forces, illustrates how the relative power of suppliers has increased in the market as a result of customer sourcing strategies.

Figure A. A new competitive dynamic

Potential for new entrants diminished due to scale of solutions required and cost of entry

POTENTIAL ENTRANTS

THREAT OF NEW ENTRANTS

Bargaining power of buyers diminished by dependence and cost / risk of change

THE COMPETITIVE MARKET HAS TO A DEGREE BEEN SACRIFICED IN FAVOUR OF BIGGER, MORE LONGTERM DEALS WITH FEWER SUPPLIERS

BARGAINING POWER OF BUYERS

SUPPLIERS

BUYERS

BARGAINING POWER OF SUPPLIERS

Bargaining power of buyers diminished by dependence and cost / risk of change

Original source: 'Competitive Advantage: Creating & Sustaining Superior Performance', Michael E. Porter, Free Press 1985.

THREAT OF SUBSTITUTE PRODUCTS OR SERVICES

Development: 'the journey to customer

Expertise and technology to create substitutes is in the hands of incumbent suppliers in many cases

SUBSTITUTES

of choice', State of Flux 2014 Global SRM Research Report.

© 2014 State of Flux

Most strategic sourcing processes will include an analysis of how the customer views the supplier within the context of the market and the relative spend. They will also feature an analysis of how the supplier perceived the customer. If the sourcing decision or subsequent action does not mitigate this, the situation illustrated here can extend long into the contract term.

Figure B. Strategic alignment analysis

Customer view of the supplier

Supplier view of the customer

H

H

STRATEGIC

CORE

BOTTLENECK

DEVELOPMENT

D

A C

D

B

B

E

C

E

A

LEVERAGE

EXPLOIT

TRANSACTIONAL

NUISANCE

L

H

L

H

RELATIVE SPEND / PROFIT IMPACT

RELATIVE VALUE OF OUR BUSINESS TO THE SUPPLIER

Customer view

D

A

C

B D

RISK

RISK

B

E

C

E

A

Supplier view

© 2014 State of Flux

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