2014 Global SRM Research Report - Customer of choice

Contributors

STATE OF FLUX

2014 GLOBAL SRM RESEARCH REPORT

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TTTTTTTTTTU CONTRIBUTORS

ALAN DAY CHAIRMAN AND FOUNDER STATE OF FLUX

MEL SHUTES HEAD OF SRM STATE OF FLUX

Alan founded State of Flux in 2004, and has more than 20 years’ experience designing and implementing procurement best practice. He leads State of Flux's global operations and maintains direct client ownership for a number of State of Flux's key clients, many of which retain its SRM services.

Mel has been a procurement and supply chain professional for over 30 years. Since 2005, he has lead State of Flux's SRM service line. He has delivered a range of international consulting projects covering SRM, procurement transformation, strategic sourcing and training for some of the world’s leading companies.

EDITING AND INSIGHT PATRICE DAY Head of Marketing and Shared Services, State of Flux CHARLOTTE RUGGINS Marketing Executive, State of Flux WAI-LENG CHON Consultant, State of Flux ERICA MALINEN Analyst, State of Flux ARTICLES JOHN NEWTON Head of Learning & Development, State of Flux LANCE YOUNGER CEO, State of Flux Technologies ALIS SINDBJERG HEMMINGSEN Founder, Responsible Procurement Excellence MEL SHUTES ALAN DAY

LUXURY BRANDS FEATURE ALAN DAY With thanks to DOM TRIBE McLaren Automotive

A report like this doesn’t happen without a substantial amount of work and commitment from a strong team of people with complimentary skills. We would like to acknowledge the following people who have contributed to the production of this research report. Firstly, thank you to everyone that completed the online survey and participated in the post-survey workshops. We greatly appreciate your time and feedback. And thank you to our partners listed on page 200 for helping to publicise this work, and those that contributed articles and case studies. Your support continues to enrich the final output of this document.

CASE STUDIES Special thanks to our case study contributors for sharing their SRM insights and experiences: JOHN HUDSON

AstraZeneca DAVE WYER BBC CHRIS THOMSON

Dairy Crest PAUL KEEN FirstGroup TOM LEWERS and KEITH BRAY LV=

JEFF ARLOTT Premier Foods

DESIGN RICHARD HUDSON www.richardhudson.me

Mel Shutes

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