2014 Global SRM Research Report - Customer of choice

STATE OF FLUX

2014 GLOBAL SRM RESEARCH REPORT 

BUSINESS DRIVERS & VALUE 45

GLOBAL VIEW HIGHLIGHTS 46

INDUSTRY VIEW HIGHLIGHTS

percent of leaders report post-contract financial benefits of 4%+. 88 percent believe cost reduction is themost important business driver. Innovation is a key topic for 69%of overall respondents and 81%of leaders.  A clear value proposition for SRMhas been developed by 64%of leaders.  Risk is a key business driver for 78% of financial services, with 72% reporting that risk has reduced.

6 in 10manufacturing companies are benefiting from cost reduction.  Cost and risk benefits are achieved for over 60% of oil and gas companies.  Supplier innovation is a benefit for 6 in 10 food and beverage companies.  Cost reduction is a benefit for 63% of IT / high tech companies.

7 in 10 public sector organisations are avoiding cost.  & The healthcare and

automotive sectors both report 8 in 10 companies achieving cost reduction.

SRM essentials

ö ö Gather more internal stakeholder and supplier feedback as a measure of the impact of SRM. ö ö Capture and share the benefits SRM has achieved to demonstrate success and maintain investment and stakeholder buy-in. ö ö Recognise and reward supplier

ö ö Ensure that SRM is clearly aligned to key business drivers at all stages in the lifecycle. ö ö Develop and document a clear SRM value proposition ('sales pitch') and socialise widely. ö ö Focus on and implement the SRM activities that impact on the most important business drivers.

contribution. This can range from sharing financial benefits to shared publicity.

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