2014 Global SRM Research Report - Customer of choice

CURRENT STATE OF SRM

STATE OF FLUX

2014 GLOBAL SRM RESEARCH REPORT

28

Figure 0.3. Overall, what change have you seen in your SRM activity in the last 12 months? – Industry sector

80%

○ SIGNIFICANT PROGRESS ○ SOME PROGRESS ○ STAYED THE SAME ○ SOME DECLINE ○ SIGNIFICANT DECLINE

70%

60%

50%

40%

30%

20%

10%

0%

FINANCIAL SERVICES

MANUFACT URING

OIL AND GAS

FOOD AND BEVERAGES

IT / HIGH TECH

UTILITIES

PUBLIC SECTOR

© 2014 State of Flux

SRM MOMENTUM WITHIN THE ORGANISATION

When organisations are asked to describe the change they have seen in their SRM programme in the preceding 12 months, their feedback has been remarkably consistent over the years. This year, seven out of ten organisations reported making good or significant progress. This is a very similar proportion to previous years, despite the changing economic and business environment. Around 3% of respondents report some decline in their SRM activity. However, progress is not uniform across industry sectors, with the IT / high tech sector reporting the most progress (28% of respondents assess their progress to be significant). This compares with only 9% of respondents from the food and beverage sector who described their progress as significant.

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