2014 Global SRM Research Report - Customer of choice

STATE OF FLUX

2014 GLOBAL SRM RESEARCH REPORT 

six pillars of SRM, benchmarking & maturity model explained 15

SRMmaturity model

6.0

ADVANCED

4.5

ESTABLISHED

3.0

DEVELOPING

1.5

UNDEVELOPED

BUSINESS DRIVERS & VALUE

STAKEHOLDER ENGAGEMENT & SUPPORT

GOVERNANCE & PROCESS

PEOPLE & SKILLS

INFORMATION & TECHNOLOGY

RELATIONSHIP DEVELOPMENT & CULTURE

© 2014 State of Flux

STATE OF FLUX SRM INDEX

Your SRM index

6

In 2013, we introduced the State of Flux SRM index. This has enabled companies to translate the graphic representation of their SRM capability on the maturity model into a numeric value, and therefore make it easier to establish a baseline and set a target for improvement. An index score is calculated based on the self- assessed responses received to specific questions within our 2014 SRM survey. These questions are selected to reflect what organisations are actually doing and experiencing, and are weighted to reflect their importance to an effective overall approach to SRM. Scores are calculated for each of the six pillars and the SRM index is the average across all six.

Participants in this year’s research are all able to receive their SRM index calculation* by contacting enquiries@stateofflux.co.uk If you didn’t participate in this year’s research but would still be interested in receiving an SRM index rating, please contact enquiries@stateofflux.co.uk *Please note: the index can only be calculated if the survey was completed in full.

The SRM index is on scale of zero to six and correlates to the maturity model as shown above.

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