INFORMATION & TECHNOLOGY
STATE OF FLUX
2014 GLOBAL SRM RESEARCH REPORT
156
Essentials
SRM software adoption curve
Productivity target level
HIGH PRODUCTIVITY
Target adoption rate
Slow adoption rate
Technology go live
Poor adoption rate
Current productivity level
Productivity dip
LOW PRODUCTIVITY
TIME
© 2014 State of Flux
SRM SOFTWARE ADOPTION – BUSINESS FIRST
Deploying a new technology or software solution to a new or existing community can often be a bigger people and organisational challenge than technical. Many companies are still counting the cost of technology investments that have failed to deliver the business case benefits predicted as a result of poor adoption. Adoption challenges can be anticipated and minimised through good planning, resourcing, coordination, collaboration and governance. A number of key factors influence the rate of adoption, and measures can be taken to accelerate the rate of change and to ensure maximum adoption. These factors can also be applied so that companies minimise the initial dip in productivity as resources divert effort to implementing and adapting to the new tools and working practices. Critical to all this is putting the business first.
ö ö Business need identified and requirements defined.
ö ö Business case developed and approved.
ö ö Business partners, internal and external engaged.
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